At Vividly Pte Ltd (UEN 202317515M), we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your purchase, our Shipping & Returns Policy.
Order
- Orders placed and received on business days (Monday to Friday, excluding public holidays) before 12.00pm are processed on the same day in the order in which they are received. Orders placed and received on weekends (Saturday and Sunday) will be processed the next business day (Monday).
- vividlys will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address.
- We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
Shipping Rates and Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
- If you have any questions about tracking your shipment, please contact us at support@vividlys.com.
Non-Returnable Items
Certain items are non-returnable. These include:
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@vividlys.com with details of the product and the defect. We will provide instructions on how to return the item and will cover all return shipping costs in these cases.
Contact Us
If you have any questions about our Returns Policy, please contact us at support@vividlys.com.